Our Complaints Procedure

At House Of Plants J, we value our customers and strive to provide the highest quality products and services. If for any reason you are not satisfied with your experience, we encourage you to let us know so we can address your concerns promptly and effectively.

Step 1: Contact Us

Please contact our customer service team with your complaint. You can reach us through one of the following methods:

  • Phone: 07511063571

  • Email: HouseOfPlantsJ@hotmail.com

  • Contact Form: Or simply click here to fill in the contact from.

When contacting us, please provide the following information to help us address your complaint quickly:

  • Your name and contact details

  • Order number (if applicable)

  • Detailed description of the issue

  • Any relevant photos or documents

Step 2: Acknowledgment

We will acknowledge receipt of your complaint within [24/48] hours. Our customer service team will review your complaint and may contact you for additional information if necessary.

Step 3: Investigation

Our team will thoroughly investigate your complaint to understand the issue and identify the best resolution. This process may take up to [5] business days, depending on the complexity of the complaint.

Step 4: Resolution

Once the investigation is complete, we will contact you with the results and our proposed resolution. Possible resolutions may include:

  • Replacement of the product

  • Refund or partial refund

  • Store credit

  • Apology and assurance of corrective measures

Step 5: Follow-Up

We aim to ensure that every complaint is resolved to your satisfaction. If you are not satisfied with the proposed resolution, please let us know, and we will further review your case. Our goal is to resolve all complaints amicably and to your satisfaction.

Contact Information

For any questions or additional support, please reach out to our customer service team:

  • Phone: 07511063571

  • Email: HouseOfPlantsJ@hotmail.com

  • Contact Form: Click here

Your Feedback Matters

At House of Plants J, we continuously strive to improve our products and services. Your feedback is invaluable to us, and we appreciate you taking the time to help us serve you better.